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[Free Download]TotalDesk v1.7.0 – Helpdesk, Knowledge Base & Ticket System

[Free Download]TotalDesk v1.7.0 – Helpdesk, Knowledge Base & Ticket System

TotalDesk is the one multi function helpdesk answer for WordPress. Together with a ticket- & notification system, livechat, data base, report and integration module it accommodates all help options, that you just want. Eliminate single helpdesk plugins and get TotalDesk!

Demo: https://codecanyon.net/item/totaldesk/20502693

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HelpDesk Options

  • Ticket System
    • three Differnt New Tickt Varieties
    • Inbox Fetching
    • 2 Roles: Agent & Reporter
    • My Tickets Web page
    • Set default values for brand new tickets
    • Set personal ticket Standing
    • Set customized ticket Sorts
    • Set customized ticket Mission / Programs
    • Attachment Help
    • Inform Brokers in Notifications
    • HTML WYSIWIG Remark Type
    • Saved replies
    • Logging / Historical past system
    • XLS export
    • Reporters & Brokers can reply to E-mail
    • Ticket Overview (assigned to, standing in colours)
    • Set Inbox Archieve Folder
  • Notifications
    • E-mail Notifications
    • Desktop Notifications
    • Slack Notifications
    • Notify when a ticket has been created
    • Notify when somebody replied
    • Notify when a standing has modified
    • Notify when an agent has ben assigned
  • Livechat
    • Begin a chat with a brand new topic (new ticket)
    • Enter a chat with a given ticket ID
    • Ship a message (new ticket) when no agent is on-line
    • Each chat dialog will likely be saved
  • Knowledge Base
    • Create a FAQ primarily based on a ticket
    • Group FAQs into subjects
    • Set customized Icons for Matters
    • Dwell seek for FAQs
    • Monitor FAQ views
    • three In-built widgets
    • Order FAQs by View / Reputation
    • 2 Layouts (boxed, listing)
  • Studies
    • Tickets By Agent
    • Tickets By Standing
    • Tickets By Kind
    • Tickets By System
    • Tickets By Yr
    • Tickets By Month
    • Tickets By Yr & Month
  • Integrations
    • WooCommerce
    • Envato
    • Slack
  • Nicely Documentented
May 13, 2020Theme

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May 13, 2020 WordPress Themes142
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