TotalDesk is the one multi function helpdesk answer for WordPress. Together with a ticket- & notification system, livechat, data base, report and integration module it accommodates all help options, that you just want. Eliminate single helpdesk plugins and get TotalDesk!
Demo: https://codecanyon.net/item/totaldesk/20502693
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HelpDesk Options
- Ticket System
- three Differnt New Tickt Varieties
- Inbox Fetching
- 2 Roles: Agent & Reporter
- My Tickets Web page
- Set default values for brand new tickets
- Set personal ticket Standing
- Set customized ticket Sorts
- Set customized ticket Mission / Programs
- Attachment Help
- Inform Brokers in Notifications
- HTML WYSIWIG Remark Type
- Saved replies
- Logging / Historical past system
- XLS export
- Reporters & Brokers can reply to E-mail
- Ticket Overview (assigned to, standing in colours)
- Set Inbox Archieve Folder
- Notifications
- E-mail Notifications
- Desktop Notifications
- Slack Notifications
- Notify when a ticket has been created
- Notify when somebody replied
- Notify when a standing has modified
- Notify when an agent has ben assigned
- Livechat
- Begin a chat with a brand new topic (new ticket)
- Enter a chat with a given ticket ID
- Ship a message (new ticket) when no agent is on-line
- Each chat dialog will likely be saved
- Knowledge Base
- Create a FAQ primarily based on a ticket
- Group FAQs into subjects
- Set customized Icons for Matters
- Dwell seek for FAQs
- Monitor FAQ views
- three In-built widgets
- Order FAQs by View / Reputation
- 2 Layouts (boxed, listing)
- Studies
- Tickets By Agent
- Tickets By Standing
- Tickets By Kind
- Tickets By System
- Tickets By Yr
- Tickets By Month
- Tickets By Yr & Month
- Integrations
- WooCommerce
- Envato
- Slack
- Nicely Documentented