[Free Download]TotalDesk v1.7.0 – Helpdesk, Knowledge Base & Ticket System

TotalDesk is the one multi function helpdesk answer for WordPress. Together with a ticket- & notification system, livechat, data base, report and integration module it accommodates all help options, that you just want. Eliminate single helpdesk plugins and get TotalDesk!

Demo: https://codecanyon.net/item/totaldesk/20502693

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HelpDesk Options

• Ticket System
  • three Differnt New Tickt Varieties
  • Inbox Fetching
  • 2 Roles: Agent & Reporter
  • My Tickets Web page
  • Set default values for brand new tickets
  • Set personal ticket Standing
  • Set customized ticket Sorts
  • Set customized ticket Mission / Programs
  • Attachment Help
  • Inform Brokers in Notifications
  • HTML WYSIWIG Remark Type
  • Saved replies
  • Logging / Historical past system
  • XLS export
  • Reporters & Brokers can reply to E-mail
  • Ticket Overview (assigned to, standing in colours)
  • Set Inbox Archieve Folder
• Notifications
  • E-mail Notifications
  • Desktop Notifications
  • Slack Notifications
  • Notify when a ticket has been created
  • Notify when somebody replied
  • Notify when a standing has modified
  • Notify when an agent has ben assigned
• Livechat
  • Begin a chat with a brand new topic (new ticket)
  • Enter a chat with a given ticket ID
  • Ship a message (new ticket) when no agent is on-line
  • Each chat dialog will likely be saved
• Knowledge Base
  • Create a FAQ primarily based on a ticket
  • Group FAQs into subjects
  • Set customized Icons for Matters
  • Dwell seek for FAQs
  • Monitor FAQ views
  • three In-built widgets
  • Order FAQs by View / Reputation
  • 2 Layouts (boxed, listing)
• Studies
  • Tickets By Agent
  • Tickets By Standing
  • Tickets By Kind
  • Tickets By System
  • Tickets By Yr
  • Tickets By Month
  • Tickets By Yr & Month
• Integrations
  • WooCommerce
  • Envato
  • Slack
• Nicely Documentented